The introduction of an enterprise service management platform is often underestimated. Especially because of the central role of the platform, good preparation is a great responsibility. Without proper planning, the new platform will suffer from day one due to disappointed users, bad processes or poor data quality.
I help you introduce a platform, whether coming from a greenfield or an existing landscape, with the knowledge and experience from a multitude of introduction and implementation projects.
Together we will work out a reasonable schedule in which the essential points are taken into account:
- Master data pools
- Planning implementation sprints
- User and system tests
- User training
- Process documentation
- Internal/External Communication
- Cut-over planning
- Day-1 Support
Only with a clear roadmap will the introduction be a complete success.